Cancellation and No-show Policy
At Dreams MedSpa, we ask that a 24-hour notice be given to cancel or change your appointment. If less than 24 hours’ notice of cancellation has been provided or if you do not show for the appointment, you will be charged a non-refundable $50.
- A patient “no-show” is defined as calling to cancel within 30 minutes of scheduled appointment time or not calling to cancel at all. No-show status will be denoted in the patient’s appointment history.
- A late cancellation is any cancellation of any scheduled appointment with less than 24 hours’ notice. Communication of a late cancellation can only be received by phone. For all Monday appointments, the cancellation by phone must be made by 4 p.m. on Saturday.
If you are late for your appointment, Dreams MedSpa reserves the right to either:
- Shorten the length of your appointment, or
- Reschedule your appointment at a more convenient time
As a courtesy to our clients, our system automatically sends a text message appointment reminder 24 hours prior to the scheduled service. If you choose to opt out form this feature we are unable to offer you a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.